Customer Services


Free Wi-Fi
To join our Free Wi-Fi service, simply follow these steps:

1. Ensure your wireless enabled laptop or smart phone is turned on and has the wireless signal activated.

2. Go to Available Wireless Network Collection List or your Wi-Fi settings.

3. Select ‘#Free WiFi – Southgate’ from the Wi-Fi list. You may need to select ‘connect’.

4. Southgate’s Free Wi-Fi landing page will appear, where you can connect via email login or Facebook.

5. Login, and you’re all set!

By connecting to Southgate’s Free Wi-Fi, you agree to the terms and conditions and Southgate Privacy Policy. These can be viewed on the landing page upon connecting.

If you are having issues connecting to Southgate’s Free Wi-Fi service, please contact Centre Management.

JP Service
Southgate’s free JP Service is available every Wednesday, 9am – 12noon, in front of Westpac Bank.

Southgate has wheelchairs available for your use via the Centre Management Office. These are free to hire and all that is required is a photo identification to be provided whilst using the chairs.
To book a wheelchair, please visit Centre Management.

Community Notice Board
Southgate offers a Community Notice Board for anyone wanting to sell unwanted goods, provide information about local community services or general community information.

To post notices, we ask for a donation of a gold coin (for notices up to A4 size) or $5 (for A4 size notices). All donations are given to charity.

Notices are to be provided to Southgate Centre Management (typed up to A4 in size) and will be displayed for up to 2 weeks, dependent on demand for space. After display, notices are destroyed unless customers require their return. Southgate Management reserves the right to refuse any notices deemed unsuitable for display.

Sylvania Library
A unique feature of Southgate is the inclusion of Sylvania Library, offering a great range of services. Located at the centre’s Front Entrance, via stairs next to Pavement Cafe. Pram and wheelchair access are also available from the lower carpark using the lift. Please refer to our Trading Hours for Sylvania Library opening times or click here for more information.

Parents Room
Southgate’s Parents Room is conveniently located behind the Food Court incorporating 2 private feeding rooms, child changing facilities, microwave and activity panel. Also available are family toilet facilities within the Parents Room for Southgate’s little shoppers!
The Australian Breastfeeding Association has awarded Southgate’s Parents Room with a ‘Five Star Baby Care Room Award’ recognising the centre’s outstanding baby facilities that have proved invaluable to parents and carers in the local community.

Restrooms are available at both ends of the centre, near Australia Post and behind the Food Court for able and disabled customers.

Banks & ATMs
Bank branches for Commonwealth Bank, IMB Banking & Financial Services, St George Bank and Westpac Bank are all conveniently located within the centre. Southgate is also serviced by ANZ, Commonwealth Bank, IMB, Rediteller, St George Bank and Westpac Bank ATMs.

Post Office
Australia Post is conveniently located near the front entrance to Southgate, offering full postal services and private post boxes.

Sapphire Dry Cleaning offers complete dry cleaning services with specialty dry cleaning for all your precious garments. See store directory for contact details.

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